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How should we handle PUC Complaints?

If you're in the state of Texas and you manage or own a #multifamily community, then you are well aware of who the Public Utility Commission is.

In this video, we break down the following:

*How do I know if one of my residents have made a complaint to the Public Utility Commission?

*Am I legally required to respond to all PUC Complaints?

*How am I supposed to respond to PUC Complaints?

*Why are PUC Complaints normally made by #apartment residents?

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