Our Smart Utility Billing program is completely unique and creates results that can't be replicated.
Nothing about utility billing is set and forget, so why does multifamily act like that's ok?
PREVENT BAD DATA FROM AFFECTING YOUR COMMUNITY
Southwest Utility Solutions approaches utility billing data differently. Why? Because not all data is accurate, especially when there are multiple cooks in the kitchen inputting data! We audit your community’s property management software data, utility company data and our data every month. We’re looking for inconsistencies in our data, your utility company’s data and your property management software data. Each month we show you our findings before we ever move forward with printing and distributing your resident’s billing statements.
COMMUNICATE BETTER AT YOUR COMMUNITY
Having more meaningful conversations with all parts of your team is crucial to your community’s success. Whether your training your on site team on your utility billing goals and expectations OR communicating to your owners and investors on how their community is thriving, making sure you’re communicating effectively to each party is so important! We’re committed to speaking your team’s language. Your on site team, owners AND residents can all reach out to the Southwest Utility Solutions Team to get their questions answered and for more insight on any and all things utility billing and recovery related for your community.
CHANGE WITH CONFIDENCE
As your portfolio grows and your reach expands in the multifamily market, being able to change with confidence is huge. We’re equipped to step in and help our property partners with quick asset additions and (seemingly more and more rare) slower asset additions! We’re positioned to hit the ground running with you and your team to make sure that your on-boarding utility language in your leases and addendums are up to par with current multifamily regulation expectations. We all know that your residents WANT improvements at their community! We also know that if we improve your asset’s current utility billing program and improve the resident experience they’re more apt to be okay with changes for you going forward. At the end of the day this is your resident’s home, and we’re trying to make the living experience more enjoyable.
STREAMLINE PAYMENT COLLECTIONS
Portfolios need a streamlined, all inclusive, consistent utility management product. Along with fulfilling utility billing needs, we also host an in house payment portal for your residents to be able to pay towards their balance on line. Payment methods accepted are Debit Card, Credit Card, ACH, Remote Deposit Capture of Checks and Money Orders and MoneyGram payments.
Debit and Credit Card Processing Time: 2-3 business days
ACH Processing Time: 3-4 business days
ENJOY A PROGRAM CUSTOM BUILT FOR YOUR PORTFOLIO’S NEEDS
We’re really big on making sure that your utility management program serves YOU. We shouldn’t be trying to fit your communities into a one size fits all utility billing process and program. This utility management partnership is built knowing that our mutual goal is your community’s financial success and maintaining your team’s maximum level of efficiency. We’re super proud of our unique ability to serve a partners’ portfolios with a scalable but still boutique level of service at the property level.